Your privacy is our priority. This page clearly explains how mb8 online collects, uses, and protects your personal data as a member of our platform.
We take every aspect of protecting your personal information seriously. Below are the six core pillars of our privacy policy.
All personal data transmitted between your device and mb8 online servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Mb8 online has never and will never sell your personal information to third parties for marketing or any other purpose. Your data belongs to you — it is not a business commodity.
You have the full right to access, correct, and request the deletion of your personal data. This process can be initiated by contacting the MB8 Online support team at any time.
Member personal data is stored on encrypted servers with strictly controlled access. Only authorised staff who require access for their job duties may view your information.
In the event of any data security breach affecting your information, mb8 online will notify you within 72 hours in accordance with industry best practices for data protection.
The MB8 Online privacy policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as an individual are always protected within the relevant legal framework.
Mb8 online ("we", "platform") is committed to protecting and respecting the privacy of every member. This Privacy Policy describes the types of personal information we collect, how we use it, and the steps we take to protect it while you use the mb8 online platform.
This document applies to all users who access the website, mobile app, and other services operated by MB8 Online. By using our platform, you agree to the data protection practices described in this Privacy Policy.
We take this responsibility seriously and continually strive to operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global information security industry best practices.
This Privacy Policy applies to all information collected through the website, app, live chat, email, and all other communication channels operated by MB8 Online.
Mb8 online collects various types of personal information depending on how you interact with our platform. We only collect data that is genuinely necessary to deliver a quality service to you.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | Identity verification (KYC) and legal compliance |
| Contact Information | Phone number, email address, residential address | Account communications and important notifications |
| Financial Data | Bank name, account number (partially stored), transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security and fraud detection |
| Gaming Data | Betting history, winnings, play duration | Responsible gaming compliance and analytics |
| Communication Data | Support chat records, emails, feedback | Customer service improvement |
When you browse the MB8 Online platform, our systems automatically record certain technical information such as your IP address, device type, web browser, pages visited, and time spent in each session. This information is used solely to improve security and the user experience.
Every piece of data we collect has a clear and lawful purpose. mb8 online will not use your information for unrelated purposes without first obtaining your consent.
You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.
Mb8 online does not sell, rent, or share your personal information with outside parties for their own marketing purposes. However, there are limited situations where data sharing is necessary to deliver services to you.
We share necessary data with service partners who have passed our security assessment process, including payment system providers for processing deposits and withdrawals, licensed game providers for operating games on the platform, and third-party identity verification services for KYC. All third parties are bound by strict data protection agreements.
Mb8 online may be required to disclose your personal information to authorities when mandated by Malaysian law, court order, or direction from a relevant government agency. In such situations, we will notify you where permitted to do so by law.
Mb8 online will not share your data with any party for third-party advertising, market research, or any commercial purpose unrelated to mb8 online services.
Mb8 online uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the MB8 Online platform. Detailed instructions for managing cookies are available in your browser's help section.
Mb8 online continually invests in security infrastructure to ensure your personal data remains protected at all times. We employ multiple layers of technical and procedural safeguards to minimise the risk of unauthorised access or data breaches.
While we take all reasonable precautions, no system is 100% secure. We encourage you to take your own steps as well, such as using a strong password and not sharing your login credentials.
Mb8 online retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under Malaysian law.
| Data Type | Retention Period |
|---|---|
| Active account registration details | Throughout active account + 7 years after closure |
| Financial transaction records | 7 years (legal requirement) |
| KYC verification documents | 5 years after the business relationship ends |
| Customer support communication logs | 3 years |
| Technical and security log data | 12 months |
| Cookie and session data | 30 days to 1 year (depending on type) |
Once the retention period ends, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by MB8 Online. We respect these rights and provide a straightforward process for you to exercise them.
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You can object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format for portability.
You may request a restriction on the processing of your data while a related dispute or investigation is ongoing.
To exercise any of the above rights, please contact our data protection team via email or live chat. We will process your request within 30 business days.
Mb8 online reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new service features we introduce. The "Updated" date at the top of this page indicates when the latest version of this Privacy Policy was last revised.
When we make material changes to how we handle your personal data, we will notify you via an in-platform notification or your registered email at least 14 days before the changes take effect. Your continued use of the MB8 Online platform after that notice period constitutes your acceptance of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mb8 online handles your personal data, please contact our team through the following channels:
For general enquiries, you may also refer to the FAQ ours. For matters relating to platform terms of use, please refer to Terms and Conditions ours.